Water Services

The Richmond County Water Department is a municipally owned and operated water utility.  The Water Department comprises of the Administration Divison (Billing), Water Treatment Plant Division and the Water Maintenance Division.

 


ADMINISTRATION

The administrative Division is the primary information source for customers, including information on availability, rates, service inquiries, billing records and customer accounts. The Administrative Division also works to provide for the orderly and proper collection of water payments.

WATER TREATMENT PLANT



The Richmond County Water Treatment Plant is dedicated to providing the community with safe and reliable water.  It is our goal to make sure that the drinking water produced meets or exceeds all federal and state health standards. 

WATER MAINTENANCE



The Water Maintenance Division is constantly updating and replacing water mains, valves and hydrants to help ensure an uninterrupted flow of water to customers.  Main breaks, service leaks and hydrant damage occur from various causes and require constant attention and repairs


EACH DIVISION OF THE RICHMOND COUNTY WATER DEPARTMENT STRIVES TO PROVIDE A FRIENDLY AND EFFICIENT CUSTOMER SERVICE IN A TIMELY MANNER IN ORDER TO ADDRESS EACH OF OUR CUSTOMERS NEEDS.


PAYMENT BY PHONE

The Richmond County Water Department provides all customers the ability to pay their water bill by phone.  If you are interested in paying your bill by phone please have your account # readily available and call

1-844-507-8414.



Customers can also still access online payment on the following link

https://richmond.estmt.net


 
THANK YOU 

  •  
  • 2017 Annual Drinking Water Report

     

     

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    Contact Us

    1. Jerry Austin


      Public Works Director
      191 Walter Kelly Rd.
      PO Box 368
      Rockingham, NC  28380
      910.997.8338
      jerry.austin@richmondnc.com


      Chrissy Smith-Hudson

      Administrative Assistant II
      910.997.8338
      chrissy.smith-hudson@richmondnc.com