FAQs • Richmond County, NC • CivicEngage

How many times can a participant have his/her eWIC card replaced if lost?: An eWIC card may be replaced as many times as needed. Families who need their card replaced more than three times should be encouraged but are not required to use the eWIC Customer Service system for a mailed replacement.

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WIC

1. Can WIC participants use eWIC with online grocery ordering?: No, WIC participants cannot use eWIC with online grocery ordering.

2. Is eWIC still just for use in North Carolina?: Yes, NC eWIC benefits can only be transacted in NC.

3. Will foster children have their own card so that their benefits will be kept separate from other members in the foster family?: Yes, foster children will have their own EBA that will contain their food benefits and will be issued their own eWIC card.

4. Will the app that is associated with eWIC have the capability to send the participant an alert when their WIC EBT card is empty to remind them that it’s time for their card to be reload/time for their: The eWIC app (Bnft) will provide WIC participants with current food benefit balances (including zero balance). Notifications regarding when benefits will expire and account activity can be sent if selected by the participant, but the app does not remind the user of any appointments.

5. Will the shopping list printed for the participant have the next appointment on it?: While the shopping list will have "First Date to Spend" and "Last Date to Spend" listed for each month of benefits issued, it does not have the next appointment printed on it.

6. How many times can a participant have his/her eWIC card replaced if lost?: An eWIC card may be replaced as many times as needed. Families who need their card replaced more than three times should be encouraged but are not required to use the eWIC Customer Service system for a mailed replacement.